FAQ2020-09-21T15:41:44+08:00

FAQ

Where do your wines come from?2020-01-17T11:09:06+08:00

Our wines are mainly sourced from Spain  major regions— Galicia (Rias Baixas DO ), Ribeira Sacra, Ribeiro, Ribera Del Duero DO , La Rioja , Valencia, Jumilla, Almansa, Alicante, Bullas, Bierzo and Catalonia

Am I able to request for a private label?2019-12-08T22:06:23+08:00

Yes. You may request a private label for a minimum quantity. Please email us for more information.

How long does delivery take?2019-12-08T22:06:52+08:00

Normal delivery within Singapore takes 1-2 business days. Urgent delivery requests will incur an additional cost of $30. For delivery to international locations, please write to us for detailed costs.

Where do you ship to?2019-12-08T22:07:30+08:00

We ship in Singapore and globally.

How long can I store your wine once opened?2019-12-08T22:08:29+08:00

Full bodied red and white wines can be kept refrigerated for 3-5 days with a cork. The light white and rose wines can be kept refrigerated for 5-7 days with a cork.

How should I store the wine I buy?2019-12-08T22:09:31+08:00

Please store the wine in a wine cooler with the temperature set to 12-18º C or as indicated on our wine bottle.

Do you offer bulk discounts?2019-12-08T22:10:02+08:00

Yes. Please contact us for more details.

What is the minimum order for free delivery?2020-09-16T19:29:09+08:00

Our minimum spend is $200 per order to qualify for a free delivery.

Can I do self collection?2019-12-08T22:11:56+08:00

Yes. You may opt for self collection free of charge at our designated warehouse.

If you place an order today before 12:00 pm, you will be able to collect the wine on the next working day between 9:00 am to 12.00 pm. If you place an order today afternoon before 4.30 pm, you will be able to collect it on the next working day between 2:00 pm and 4:30 pm.

  • Orders received after 4:30 pm will be considered as next day order.
  • Orders received between 8:30 am and 12 pm on Fridays will be ready for collection on Monday morning after 9:00 am.
  • Orders received between 12:00 pm and 4:30 pm on Fridays will be ready for collection on Monday afternoon from 2:00 pm to 4:30 pm.
  • Orders received during non-working hours will be considered as next working day order.
When will I receive my wines after I place an order?2019-12-08T22:12:54+08:00

We try to ensure that the wines listed on our website are in stock, so you should be able to receive your wines within 1-2 working days. If for any reason there is a delay, we will be sure to contact you to make arrangements for delivery.

What are your delivery hours?2020-09-09T12:25:17+08:00

Our delivery team works on weekdays, from 9:00 am to 6:00 pm. Our warehouse is closed on weekends and public holidays. If you have specific requirements for dates or times, do please make a note as you are placing your order. Otherwise, you can drop us an email at  enquiry@bryanic.com

What payment methods do you accept?2020-09-03T22:31:42+08:00

We accept payment via PayNow and major credit cards

What happens if the bottles are broken, or damaged upon receiving them?2020-01-15T15:54:26+08:00

In rare instances where the bottles are broken, heat-damaged or corked, please email or call us immediately at +65 9029 9568. We will arrange an exchange for the faulty bottle.

Please note that our exchange policy has a limit of 2 days. If 2 days have passed since your wines were delivered (or collected), unfortunately we can’t offer either a refund or exchange.

When do I need to order for the wine to be delivered on a specific day?2019-12-08T22:16:45+08:00

You may order as far in advance as you’d like but please place an order a minimum of 24 hours in advance for next day deliveries.

 

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